Transcription: I thought some details about our small customer segment would be useful to you. Here's a telephone interview with a small customer. This one is typical of all of our small customers. What do you think of 2-Pack? I don't have anything to do with that manufacturer, but I do use their product. Distribution is where it's at, and I use their local distributor, KW Inc., who sells and stocks their product. Tell me more about how you make decisions about what packaging products to buy. I don't need very much. There's a few local distributors who come by on a monthly basis to check in to see if I need ...